Online check in and usability question and answer
1. Q. When is a flight between two Spanish cities considered Irish Air Space?
A. When it’s with Ryan Air.
Usability problem: Wrong mental model.
2. When does an airline website ask you specify:
- A. Your nationality
- B. Your ID number
- C. Country of issue of your ID
…and not warn you that A and C must match for you to be able to board a plane?
A. When it’s Ryan Air.
Usability problem: Lack of validation for error prevention.
3. When does a website use acronyms for basic tasks that the average Joe is not familiar with?
When it’s Ryan Air.
Usability heuristic:
- Use the users’ language.
- Provide contextual help.
Usability result:
- High user frustration
- Poor company image
Also see Please let me redesign your airline for you from other frustrated UX designers!
