ux quick bits

User experience (UX),
interaction design (IxD),
usability &
accessibility
quick links and resources.

Visit my other blogs: everythingux.blogspot.com
and:
todofluye.tumblr.com (in Spanish)
Best practice “persuability” and usability in sign up pages in a free report to download from Adaptive Path.  The report is divided into the following stages and comes with examples.

“Give the user good reasons to join
Make the sign-up process feel effortless
Don’t leave new users hanging
Accelerate initial connection-making”.

Worth taking a look at, especially if you’re new to this field.
And no, I believe the similarity in the paint job between this and my previous post to be total coincidence!

Best practice “persuability” and usability in sign up pages in a free report to download from Adaptive Path.  The report is divided into the following stages and comes with examples.

  1. “Give the user good reasons to join
  2. Make the sign-up process feel effortless
  3. Don’t leave new users hanging
  4. Accelerate initial connection-making”.

Worth taking a look at, especially if you’re new to this field.

And no, I believe the similarity in the paint job between this and my previous post to be total coincidence!

Sad graffiti “I know I have lost”.

Sad graffiti “I know I have lost”.

Theatre improves customer service. How? By teaching people to communicate better.
Children learn about themselves and to stand up in front of a room and present an idea.
Kevin Spacey (paraphrased) in the FICOD (International Digital Content Fair, Madrid, 2009).

Great CSR program? Great website? Great CSR section on your website??

If you have got a great Corporate Social Responsibility (CSR) program, you might as well shout about it.

Turns out there are a few too many PDFs out there for many websites’ potential to be realised.

So, what can you do?

In a nutshell transparency, two-way communication and interaction build credibility.  A long-term approach, with past results and future objetives, does even more so.

  1. First of all get that PDF broken down, written in plain English and madeinteractive for the web.
  2. Secondly make sure all your CSR programs are described online and your staff know about them, are participating, and are behind them.
  3. And finally, make sure the website’s arquitecture and interaction design makes it easy and enjoyable to consult this information.

More tips and pointers can be gleaned from some recent awards.  Among them,

The results from their recent survey suggest great CSR is not only good for corporate reputation, but also for employee retention.

  • Green Awards 2009.  It’s not strictly CSR, but you can grab some ideas from those shortlisted for Best Green Website.
  • Investor Relations Society Awards 2009.  Various categories are relevant. Among them: Best communication of corporate responsibility in the annual report;  Best-practice corporate website 2009; Award for the most effective overall Annual Report (printed and online); Best communication of strategy, performance and KPIs in the annual report.  Here you can see the IR Socity shortlist.

Accessible design is all about attitude

“Instead of asking how something should work if a person cannot see, he says he prefers to ask, “How should something work when the user is not looking at the screen?”.

Mr Raman, computer scientist and engineer at Google, and blind since the age of 14, as quoted in the New York Times.

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hands-free, muscle-controlled alternative to physical input for all sorts of devices.  Instead of having to push buttons, you just move your fingers or squeeze your fist.

Its practical application is evident from the clear examples in the video above:

  • Changing the volume or song on your MP3 player while jogging (or without having to get it out of your pocket).
  • Opening the car boot when your hands are full without having to put everything down and get out your keys.
  • Playing air guitar on Guitar Hero!!

But of course its potential uses are endless, imagine just changing the TV channel without having to find the remote, or typing and surfing without getting RSI…

The day keyboards and the computer mouse finally get replaced just got a lot closer!

See the video above of the device presented at the ACM Symposium on User Interface Software and Technology.  See the paper here: Enabling always-available input with muscle-computer interfaces

Tim Brown talks about what he refers to as “Design Thinking”.

There may be more to it than first appears, but I’m not sure he’s talking about anything other good user-centred design.

  • Culture and context is key. Human need is the place to start.
  • Get users involved in participatory design.
  • Learning by making: Prototyping helps ideas evolve quicker and better.  Prototype early on for best results and cost-savings.
  • Test prototypes and products with end users.

Another aspect he mentions is that you don’t have to be a “designer” to design.

Again, I agree, but again I don’t think this is a new idea but instead a return to - or the glamourising of - what has always been:

Dads (yes, dads more often than mums I’m afraid), would generally have a shed to tinker about in and come up with random inventions (a social convention, not that I think us women don’t or can’t invent and tinker or design…).  Also, isn’t this all just about the evolution of “making do and getting byquick fixes?  From quick fix (a need and a prototype) to fully-developed commercial product?

Anyway, a move from consumption (passive relationship manufacturer-consumer) to participation (engagement) is to be hailed.

And whether “design thinking” or “user-centred, participatory design”, I completely agree that it’s the best, if not the only way to go!