ux quick bits

User experience (UX),
interaction design (IxD),
usability &
accessibility
quick links and resources.

Visit my other blogs: everythingux.blogspot.com
and:
todofluye.tumblr.com (in Spanish)

Accessible design is all about attitude

“Instead of asking how something should work if a person cannot see, he says he prefers to ask, “How should something work when the user is not looking at the screen?”.

Mr Raman, computer scientist and engineer at Google, and blind since the age of 14, as quoted in the New York Times.

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hands-free, muscle-controlled alternative to physical input for all sorts of devices.  Instead of having to push buttons, you just move your fingers or squeeze your fist.

Its practical application is evident from the clear examples in the video above:

  • Changing the volume or song on your MP3 player while jogging (or without having to get it out of your pocket).
  • Opening the car boot when your hands are full without having to put everything down and get out your keys.
  • Playing air guitar on Guitar Hero!!

But of course its potential uses are endless, imagine just changing the TV channel without having to find the remote, or typing and surfing without getting RSI…

The day keyboards and the computer mouse finally get replaced just got a lot closer!

See the video above of the device presented at the ACM Symposium on User Interface Software and Technology.  See the paper here: Enabling always-available input with muscle-computer interfaces

Tim Brown talks about what he refers to as “Design Thinking”.

There may be more to it than first appears, but I’m not sure he’s talking about anything other good user-centred design.

  • Culture and context is key. Human need is the place to start.
  • Get users involved in participatory design.
  • Learning by making: Prototyping helps ideas evolve quicker and better.  Prototype early on for best results and cost-savings.
  • Test prototypes and products with end users.

Another aspect he mentions is that you don’t have to be a “designer” to design.

Again, I agree, but again I don’t think this is a new idea but instead a return to - or the glamourising of - what has always been:

Dads (yes, dads more often than mums I’m afraid), would generally have a shed to tinker about in and come up with random inventions (a social convention, not that I think us women don’t or can’t invent and tinker or design…).  Also, isn’t this all just about the evolution of “making do and getting byquick fixes?  From quick fix (a need and a prototype) to fully-developed commercial product?

Anyway, a move from consumption (passive relationship manufacturer-consumer) to participation (engagement) is to be hailed.

And whether “design thinking” or “user-centred, participatory design”, I completely agree that it’s the best, if not the only way to go!

After a guitar got broken in transit and 9 months in which United Airlines failed to show any interest or concern, Sons of Maxwell posted this video response on YouTube.

Yet another astonishing case of how poor customer care can result in bad publicity, all the more surprising given the recession, heightened awareness of consumer rights and the digital age we live in.

Do United Airlines not care about their customers or property? Do they not know about reputation management or how consumers can use the internet to share their experiences and demand their rights?!

Speechless!